Refund and Returns Policy

Refund and Returns Policy for Zeencloth

At Zeencloth, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free Refund and Returns Policy to ensure your shopping experience is enjoyable and risk-free. Please read the following guidelines carefully to understand our refund and return process:

1. Eligibility for Returns:
1.1 Clothing and Accessories: You can initiate a return for clothing items, such as dresses, tops, bottoms, and accessories, within 7 days of receiving your order.

1.2 Non-Returnable Items: Please note that certain items are non-returnable, including gift cards, intimate apparel (e.g., lingerie, swimwear), and items marked as final sale or clearance.

2. Conditions for Returns:
2.1 Unused and Unworn: To be eligible for a return, the item(s) must be in new and unused condition, with all original tags and packaging intact. Items should not show any signs of wear, damage, or alteration.

2.2 Original Receipt: To process your return, you must provide a valid proof of purchase, such as the order confirmation email or packing slip.

2.3 Return Authorization: Before returning any item, you must contact our customer support team to obtain a return authorization (RA) number. This RA number must be clearly marked on the outside of the package.

3. How to Initiate a Return:
To initiate a return, follow these steps:

3.1 Contact Customer Support: Reach out to our customer support team at [Customer Support Email or Phone Number] and provide your order details, the item(s) you wish to return, and the reason for the return.

3.2 Receive Return Authorization (RA) Number: Once your return request is approved, our customer support team will issue you a return authorization (RA) number and provide further instructions for the return process.

4. Return Shipping:
4.1 Return Shipping Cost: While we strive to provide the best shopping experience, return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item or size shipped, defective product).

4.2 Shipping Method: Please use a trackable shipping method when returning the item(s) to ensure the package reaches us safely. We recommend obtaining a shipping receipt or tracking number as proof of shipment.

5. Refund Process:
5.1 Inspection of Returned Items: Once we receive your returned item(s), our team will inspect the products to ensure they meet the eligibility criteria for a refund.

5.2 Refund Method: If your return is approved, we will initiate a refund to your original payment method (e.g., credit card, UPI). Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.

6. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

8. Contact Us:
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at support@zeencloth.com.

This Refund and Returns Policy is a part of our Terms of Service and applies to all purchases made through our website. By making a purchase, you agree to the terms and conditions outlined in this policy.