Shipping Policy

Zeencloth Shipping Policy

1. Shipping Zones and Countries

We offer shipping services to customers residing in the following countries: [List of countries where you provide shipping services]. Please note that some locations may have restricted access or require additional shipping charges.

2. Shipping Methods and Timeframes

We provide the following shipping methods to cater to different delivery needs:

– Standard Shipping: Estimated delivery time is 7 to 10 business days.
– Express Shipping: Estimated delivery time is 4 to 5 business days.
– Same-Day Delivery: Available for orders placed before 12pm on Mon to Sat.

Please note that delivery times may vary based on the shipping destination, shipping method selected, and any unforeseen circumstances beyond our control (e.g., natural disasters, customs delays, etc.).

3. Order Processing

We aim to process and ship all orders within 5 business days after the order is placed and payment is confirmed. However, during peak seasons or special promotions, there may be a slight delay in processing times. We appreciate your understanding in such situations.

4. Shipping Costs

Shipping costs are calculated based on the total weight of the order, the shipping method selected, and the shipping destination. The applicable shipping charges will be displayed during the checkout process before you complete your order.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking information to track the status of your shipment.

6. Delayed or Lost Shipments

In the rare event that your order faces unexpected delays or becomes lost in transit, please contact our customer support team. We will work diligently to resolve the issue and keep you informed throughout the process.

7. Customs and Duties

For international orders, please be aware that the recipient may be subject to customs duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on import regulations and potential fees.

8. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

9. Change or Cancel Shipping

If you need to make changes to your shipping address or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order status and shipping progress.

10. Shipping Restrictions

Certain items may have shipping restrictions due to legal, safety, or regulatory reasons. Please review our product pages for any specific shipping restrictions before placing your order.

11. Contact Us

If you have any questions or concerns about our shipping policy or need further assistance with your order, please do not hesitate to contact our customer support team at [Email Address] or [Phone Number]. We are here to help you!

Note: This Shipping Policy may be subject to updates and revisions. Please refer to the latest version on our website for the most current information.